ProcessManagement: Error handling in TicketCreate transition action

[bschmalhofer]

A process can create new tickets. This is done in Kernel/System/ProcessManagement/TransitionAction/TicketCreate.pm . In that action the following steps take place:

1. The ticket is created
2. Dynamic values are set in a loop
3. The ID of the new ticket may be stored somewhere else StoreTicketIDDynamicField
4. Links to other entities are created LinkAs

When a dynamic value can't be set then currently the action is aborted and we end up with a half finished ticket. The question is whether this can be improved. I see avenues there:

• Ticket creation is rolled back
• The failure of setting a dynamic value is accepted and the further actions can still take place.

This was noticed by @StefanAbel-OTOBO when a created ticket did not have the expected links.