Lens Richtext value is loaded into ticket body richtext area on AJAXUpdate in AgentTicketPhone

[stefanhaerter]

Prerequisites

0. Usual stuff needed for ticket creation:
   • CustomerUser
   • CustomerCompany (depending if CustomerCompanySupport is enabled)
   • Queue(s)
   • State(s)
   • Type(s) (depending if TicketType is enabled)
   • ...
1. DF RichText, Config:
   • ObjectType: Ticket
   • DefaultValue: 'CDEF' # optional
2. DF Reference, Config:
   • ObjectType: Ticket
   • ReferencedObjectType: Ticket
   • EditFieldMode: Dropdown
   • PossibleNone: 1 # optional
3. DF Lens, Config:
   • ObjectType: Ticket
   • ReferenceDF: (2)
   • AttributeDF: (1)
4. Display all three fields in AgentTicketPhone, either via DynamicFieldScreens or Ticketmask definition

Steps to reproduce

1. Create a ticket and do not set a value for DF RichText (1)
2. Create a ticket and do set a value for DF RichText (1)
3. Navigate to AgentTicketPhone
4. Select ticket (1) in DF Reference
   • DF Lens RichText is empty
   • Body is empty
5. Select ticket (2) in DF Reference
   • DF Lens RichText is empty
   • DF RichText value for ticket (2) is inserted in body RichText

Side note

The effect can also be observed when putting text in the body RichText - it simply gets overwritten.