WIP: Create support ticket on Zendesk

vscode/src/services/utils/issue-reporter.ts

@@ -1,31 +1,57 @@
 import * as vscode from 'vscode'
-
-import packageJson from '../../../package.json'
 import { version } from '../../version'
+import { getConfiguration } from '../../configuration'
+import { isDotComAuthed } from '@sourcegraph/cody-shared'
+
+function getOSName(): string {
+    if (process.platform === 'win32') {
+        return 'Windows'
+    }
+    if (process.platform === 'darwin') {
+        return 'macOS'
+    }
+    return 'Linux'
+}
 
 export function openCodyIssueReporter() {
-    void vscode.commands.executeCommand('workbench.action.openIssueReporter', {
-        extensionId: `${packageJson.publisher}.${packageJson.name}`,
-        issueBody,
-        issueTitle: 'bug: ',
-    })
+    const config = getConfiguration()
+    const baseUrl = "https://help.sourcegraph.com/hc/en-us/requests/new";
+    const subject = "Cody Issue Report";
+
+    const params = new URLSearchParams({
+        ticket_form_id: "7300762080909",
+        tf_subject: encodeURIComponent(subject),
+        tf_description: encodeURIComponent(generateIssueBody(config)),
+        tf_360041500552: "defect_report"
+    });
+
+    const url = `${baseUrl}?${params.toString()}`;
+    vscode.env.openExternal(vscode.Uri.parse(url));
 }
 
-const issueBody = `## Extension Information
-<!-- Do not remove the pre-filled information below -->
-- Cody Version: ${version}
+function generateIssueBody(config: ReturnType<typeof getConfiguration>): string {
+    return `- Cody Version: ${version}
 - VS Code Version: ${vscode.version}
 - Extension Host: ${vscode.env.appHost}
+- Operating System: ${getOSName()}
+- Cody Free/Pro: ${isDotComAuthed()}
+
+Cody Configuration
+- Server Endpoint: ${config.serverEndpoint}
+- Use Context: ${config.useContext}
+- Autocomplete Enabled: ${config.autocomplete}
+- Code Actions Enabled: ${config.codeActions}
+- Command Hints Enabled: ${config.commandHints}
+- Debug Verbose: ${config.debugVerbose}
+- Telemetry Level: ${config.telemetryLevel}
 
-##  Steps to Reproduce
-<!-- A detailed description of the issue -->
+Steps to Reproduce
 1.
 2.
 3.
 
-## Expected Behaviour
-<!-- A detailed description of what you expected to happen -->
+Summary of Issue:
 
-## Logs
-<!-- Attach logs from the 'Cody Debug: Export Logs' command -->
+BEFORE SUBMITTING PLEASE USE THE "EXPORT LOGS" COMMAND TO INCLUDE ANY LOGS THAT MAY BE RELEVANT TO THIS ISSUE.
 `
+}